The recon manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable to assist in managing the entire service operation, including shop assignments, personnel, and standards of performance and work output to satisfy customer’s service needs.
Key Areas of Responsibility
- Coordinates automotive repair, service, and reconditioning to obtain maximum utilization of automotive equipment and personnel
- Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs
- Schedule and coordinate repairs by priority, assigning the most qualified technicians to achieve the highest quality repairs at the lowest cost
- Supervises the training of service technicians with in house training programs
- Maintains in good condition, all service tools
- Maintain proper accounting of service technician productivity
- Evaluate repair estimates for accuracy and efficacy
- Prepare lists of equipment, supplies and repairs required
- Spot check repairs, and inspects completed work, to assure quality and timely completion
- Audit repair orders to ensure accurate flag times, parts utilization, and completed processes
- Maintain a clean and safe environment. Operate in accordance with local, state, and federal guidelines, regarding hazardous material handling and safety
- Responsible for the safety of service technicians and maintaining a safe working environment. Reports all accidents to Human Resources immediately
- Reviews service technicians’ time clock reports and submits them to Human Resources in a timely manner
- Must be Bilingual Spanish
- 4-5 years’ experience, at a major franchise dealership, as a service writer, or service supervisor
- Familiarity with electronic log book tracking systems
- 1-2 years’ supervisory experience in the automotive industry
- Computer Skills, Inventory Control
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of our organization.
- Strong computer skills (Outlook, Excel, Word)
- Excellent customer service skills
- Ethical and Honest